Prior Authorization Specialist

career locationMassachusetts

career datePosted April 12, 2023

career description Download PDF

Program/s: Community Care Cooperative

Reports to: Director, Pharmacy Operations

Classification: Individual Contributor

Job description revision number: V 2.0

This position will be housed under a subsidiary organization of C3, Community Pharmacy Cooperative, LLC (CPC). The Prior Authorization Specialist is responsible for processing and submitting prior authorizations on behalf of FQHCs working with C3/CPC. Meeting the pharmacy related needs of the ACO and its members is the focus of CPC. The Prior Authorization Specialist’s duties include ensuring that prior authorizations are submitted in an accurate and efficient manner, communicating with providers, patients, and health center pharmacy teams to optimize patient care.


  • This position will support the management of patients requiring prior authorizations
  • Providing prior authorization services, including insurance benefit investigation, copay assistance, foundation support, and insourcing the dispensing function of Specialty Medications
  • Identification and qualification of patients eligible for medication patient assistance programs and foundations
  • Communicates with providers, patients, pharmacy and health center teams in a professional and efficient manner
  • Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer
  • Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management
  • Provides guidance to patients on patient assistance programs (e.g. provide manufacturer coupons to patients, if available)
  • Follow all applicable departmental and CPC Policies and Procedures (as they pertain to operations, quality assurance, goals and priorities)
  • Customer Service- communicate with patients in a friendly, welcoming manner with greeting provided by management
  • Completion of updating accurate demographic information such as address, date of birth, insurance information and allergies
  • Resolve insurance related issues, including prior authorizations, and assist patients with various forms of financial assistance

Physical Nature of the Job:

  • Light work: Exerting up to 20 pounds of force frequently to move objects
  • Must be able to remain in a stationary position 50-75% of the time

Required Skills: 

  • Expertise in prior authorization submission to PBMs
  • Ability to manage processes and develop implementation strategies
  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Familiarity with Microsoft Word and Excel
  • Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods
  • Strong attention to detail
  • Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders
  • Skilled in exercising a high degree of initiative, judgement, discretion, and decision making to achieve objectives

Desired Other Skills: 

  • Familiarity with the MassHealth ACO program
  • Familiarity with Federally Qualified Health Centers
  • Experience with anti-racism activities, and/or lived experience with racism is highly preferred


  • Current licensure in Commonwealth of Massachusetts as a pharmacy technician
  • 1 year experience in submitting prior authorizations on behalf of a medical center
  • GED or High School diploma required

Community Care Cooperative (C3) is a 501(c)(3) not-for-profit, Accountable Care Organization (ACO) governed by FQHCs. Our mission is to leverage the collective strengths of Federally Qualified Health Centers (FQHC) to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

** In compliance with Covid-19 Infection Control practices per recommendations, we require all employees to be vaccinated consistent with applicable law. ** 

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